Patient Services
Personalize your patient support services
Take patient services to the next level by leveraging patient-consented real-world data (RWD) to deliver personalized support to promote positive outcomes.
Human API is a patient engagement platform that connects and converts health data from multiple sources — transforming data into intelligence.
Perform timely, personalized outreach for support programs and digital companion applications
Long-term engagement
Use data to identify the right patient at the right risk level. Then, support them through the entire care journey, creating longer-term relationships that promote positive outcomes.
Timely, personalized support
Quickly understand patient-specific clinical encounters and pharmacy information to provide timely, personalized outreach to specific patients and encourage medication adherence.
Real outcomes
Access real-time, patient-level insights, based on fully identifiable real-world data (RWD), so you can understand the patient population, and patient outcomes, at the most granular level.
Effective patient services programs require a better understanding of each patient’s unique health experience
Many life sciences companies have launched new patient engagement programs and initiatives to execute patient marketing, communications, and deliver support services. But, without sufficient data linked back to an individual patient, existing programs fall short on delivering an experience that results in a meaningful impact on patient outcomes.
Effective patient services programs require a deep understanding of each individual patient and their unique health experience.
How it works
1. Invite people to join the support program
Source from any patient touch point (e.g., clinical trial recruitment, physician relationship, patient services programs) and invite to the support program. Human API’s patient onboarding workflow walks individuals through the simple consent and data collection process.
2. Engage with patients
Ask participants to share health data. Send out surveys, questionnaires, ePROs, and more to collect supplemental information. Participants have an opportunity to create their own My Human API account, to view and share their health data and manage authorizations over time.
3. Track and promote positive outcomes over time
Study teams and researchers can leverage data and insights to drive new care models for patients. Define and create cohorts of participants for specific outreach, for example: providing tips for administering medications or resources to help improve qualify of life.
Other Use Cases
Patient Registries
Streamline patient engagement and acquire health data — from any source, at any time.
Clinical Trial Recruiting
Identify eligible, motivated participants and reach out to them directly for clinical trial opportunities.
